Members with diabetes and heart disease were skipping refills out of convenience — automated outbound calls brought them back before gaps in care became clinical events.
A top-tier national health plan needed to improve statin medication adherence among commercial and Medicare members with diabetes and heart disease. By automating outbound refill reminder calls with education on medication importance and direct transfers to fill or speak with a nurse, Personify Health removed the convenience barriers that were causing members to lapse on critical medications.
Driving Results That Matter
A top-tier national health plan aimed to drive medication adherence by proactively encouraging commercial and Medicare members with diabetes and heart disease to refill their prescriptions on time.
The health plan partnered with Personify Health’s engagement team to automate outbound calls that reminded members with diabetes and heart disease on the importance of refilling their statin medication. Since leveraging the engagement services, they have seen significant results, including:
Challenge
- Increase refills for diabetes and heart disease medications.
- Many members were known to have convenience barriers to completing the refill.
- Increase quality of care and health outcomes.
Solution
- Leveraged Personify Health’s Medication Adherence solution to create outbound call refill reminders.
- Reminded members about past due statin refills, and provided education about the importance of their statin medication.
- Improved clinical and administrative efficiency with transfers to fill or talk to a nurse.
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