Navigation & advocacy 

Navigate healthcare without any detours

We provide the high-touch service everyone deserves when navigating the complexities of health. They’ve got questions, we’ve got answers to what’s covered, what specialist is best, and what it’ll cost. Members can receive the best, most personalized, and most cost-effective care possible with our healthcare navigation and healthcare advocacy programs. Our approach results in significant savings, such as a 27% reduction in wasteful diagnostic spending. We can even lower total healthcare costs by 14%—based on patient care and prescription costs.

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How it works

Rethinking how people find care 

By simplifying navigation, we give your people a resource that empowers, not overwhelms. We put their needed details in one place: claims, ID cards, a provider and procedure search directory with real-time cost and quality intel, and data-driven recommendations that make the right choice easy. And our caring, clinical expertise runs deep—with registered nurses, social workers, pharmacists, dietitians, and medical directors–and surrounds members with the right support for every need.

How we engage

A simplified experience for better health 

We know many people feel overwhelmed by the details of healthcare. Unlike other navigation companies that often leave people feeling confused and uncertain, we prioritize each person’s unique care and health education needs by joining their journey and meeting them where they are. By giving you everything you need, all in one place, we make it easy to sort through a range of care choices to find the best, most cost-effective care and easily connect to advocates to delve deeper and clearly explain options. This more connected and easy approach increases member satisfaction, improves cost savings, and leads to better outcomes. 
increase in engagement

Cost transparency you can see 

We make it easy to understand what benefits and options are available, what’s covered and what’s not, and what the cost of care will be. We help avoid sticker shock by guiding your people to the best options for high-quality care at reasonable costs. For instance, our inpatient-allowed costs were 48% lower, and our ER costs were $16.09 PEPM lower, with 32% lower utilization.
average savings using our price tools
Our ecosystem partners

More connections, better choices

Our ecosystem partners program leads the industry. We work with best-in-class partners to broaden your choices for navigation and advocacy experiences that will exceed your expectations.

Request a demo of our personalized health platform 

Contact us

Explore our other solutions 

Personify’s personalized health platform offers a full stack of solutions to optimize benefits and inspire people to engage more fully with their health.

Blogs & success stories 

Discover more about personalized healthcare