With over a decade of experience working with Medicare Advantage plans, Welltok knows a thing or two about helping build a better member experience.
One of our tried and true facts when it comes to keeping members enrolled is that retention starts on day 1. A strong welcome call can help you get off on the right foot with members, but it can also miss the mark if not executed properly.
Did yours hit the mark? Watch this short video to see what our top 5 tips are for creating the best welcome call.