Press release

Virgin Pulse Takes Personalized Wellbeing to the Next Level with New AI-Powered Homebase for Health® Enhancements


New advanced tools, DEI content, and custom capabilities meet the diverse and growing needs of members, driving greater engagement and outcomes 

Providence, R.I., May 16, 2023 – The workforce wellbeing crisis is growing worldwide and organizations are seeing the impact on their people and their business.(1) To get ahead of these negative trends, and even reverse them, Virgin Pulse, the leading global digital-first health, wellbeing, and navigation company, is unveiling a slate of new AI-powered enhancements to its Homebase for Health® platform. These updates come as a result of a significant update to the company’s personalization engine to better predict and serve individual needs, customize the member experience, and deliver stronger outcomes with whole person engagement. 

“There is nothing more personal than a person’s health,” said Chris Michalak, CEO of Virgin Pulse. “We prioritized our platform roadmap with this in mind to advance our offering for current and future members. We’ve invested the capital, resources, and technology to create the most personalized platform on the market that provides support for everyday living. The numbers speak for themselves: 87% of members say Virgin Pulse has changed their lives.” 

Virgin Pulse’s personalization engine creates a 360-view of populations and generates millions of actionable insights every minute. The company has recently enhanced the engine and expanded its social determinants of health data inputs to provide dynamic personalization. These upgrades provide near real-time recommendations based on new data or activity that powers its AI models, such as engagement data, device information, claims, and eligibility files. The expanded database enables Virgin Pulse to find the member’s “data doppelganger,” which is a virtual representation of someone like the member (but not the exact person). Using “data twinning,” Virgin Pulse can fill in the gaps about the member, allowing the system to better prepare for and react to their needs. With this approach(2), the personalization engine has a much fuller picture of who members are today, as well as actions they might take in the future.  

As a market leader and innovator, Virgin Pulse routinely releases new features, functionality, and enhancements to the Homebase for Health platform. Notable recent release items include: 

Virgin Pulse’s Homebase for Health platform is the single destination for people to manage their health and total wellbeing. It combines the best of technology and human connection, ensuring that members are just one click away from digital or live expert support. Homebase for Health leverages a proprietary combination of behavior science and data on over 275 million people to predict what an individual needs to be successful in their journey. Then, incentives and social components motivate people to take action. By connecting data, people, and technology, every member gets served up a personal, engaging experience. With this approach, Virgin Pulse has: 

To learn more about how we know your members, visit the Virgin Pulse “Personalization Station” at AHIP 2023, booth #1308, June 13-15 in Portland, Ore.  

(1) https://www2.deloitte.com/us/en/insights/topics/talent/employee-wellbeing.html

(2) Currently available in the U.S. only.

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