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Personify Health Member Member Registration Provider

Success story

Large healthcare organization’s program leads to cost savings, tenure, and satisfaction

Benefits

Cost savings

Culture & employee experience

Engagement

Wellbeing

About the client

This large healthcare organization embarked on a mission to enhance the overall wellbeing of their workforce through the implementation of their benefits program. The challenge they faced—create a culture of health and wellbeing that resonates with their diverse population. The benefits program connects employees with programs and resources to help along their wellbeing journey.

• This healthcare organization is one of the largest not-for-profit, faith-based health systems in the country. They have over 50 hospitals and 1,000 clinics.  

• With 120,000+ employees, the benefits program supports their workforce and their families, leading the program to cover around 200,000 lives.  

Goal

Revolutionize their approach to employee wellbeing by fostering proactive health management and a positive work culture that increases overall engagement and daily wellbeing.

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enrollment rate

(compared to the healthcare industry average of 47%) Partnered with Personify Health since 2009, their program enrollment is at the highest it’s been in 2024.

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average monthly engagement

(compared to the healthcare industry average of 45%)

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lower turnover of members enrolled in Personify Health than non-members

(7% higher than Book of Business)

0%

of high-risk, inactive members are more active since joining Personify Health

0%

of high-risk, members with excess weight lost weight since joining Personify Health

0%

of high-risk, hypertensive members reduced their blood pressure since joining Personify Health

Taking steps to better health: A member success snapshot

Every month, the employees shares stories of their personal progress with their health outcomes. It’s kind of like Amazon reviews, but for the client’s program. Here are just a few Personify Health testimonials from this past year:

Solutions

This healthcare organization developed a multifaceted approach in their benefits program to provide caregivers with robust benefits offerings and a wellbeing program model that focuses on four wellbeing pillars: Mind, Body, Spirit, and Financial. Additionally, these pillars are also woven throughout the Personify Health platform to organize all their wellbeing content available to their employees.

The healthcare organization prioritizes program engagement, personalized experience, and social connectivity. Their program boasts a personalized health assessment, Next Step Consults for new hires, enhancing the onboarding process, wellness partners integrated into the Personify Health experience and a range of resources to empower individuals to take control of their health. Their program also utilizes innovative digital tools to enhance accessibility and engagement as well as a personalization engine based on health risks, interests, and demographics.

Program Design

Secret Level 5:

Members who earn Level 5 earn a Secret Level 5 Pin they attach to their work attire.

Large Wellbeing Champions Network:

Around 400 employees are part of their dedicated Wellbeing Champion Team that are responsible for advocating and promoting the wellbeing offerings in their respective departments. Champions earn extra points for participating and take part in monthly calls to get updated and inspired to encourage participation and spread wellness opportunities to others.

Results & Impact

Engagement & Outcomes

By increasing program awareness, the health system drives increased member enrollment and engagement. This leads to employee retention and talent attraction, increased productivity, improved quality, safety, and, ultimately, improved patient satisfaction.

• 85% currently enrolled employees (38% higher than benchmark)

• 58% of employees are engaged (13% higher than the industry average)

• 11,111 employees earned their secret Level 5 pin in 2024 and proudly wear them daily.

Thrive Outcomes Award Recipient

Awarded for supporting employees with thoughtful, engaging programming. The health system achieved high sustained engagement—even throughout the pandemic and ongoing retention crisis—and incorporated Personify Health into their new hire onboarding to increase awareness and enrollment. Members have seen notable health improvements and report better benefits awareness largely credited to the cross-promotion of their employee benefits within their wellbeing platform. 

Cost Savings

Engagement in the program is highly correlated to lower medical claims costs, higher rates of preventive compliance, and lower rates of morbidity. Program participants’ experience: *

• 13% lower medical and pharmacy costs

• 32% less likely to have an inpatient service

• 36% less likely to visit the ER

• 16% more engaged in preventative visits

• 25% more engaged in wellbeing screenings

*Compared to non-participants

Program participants are experiencing 13% lower claim costs than non-participants, are less likely to visit the ER, are less likely to have an inpatient service, are more likely to engage in desired health activities (such as preventive visits and wellbeing screenings), and are experiencing significantly higher tenure year over year than non-engaged.

Future Outlook – What’s next?

This large organization has many initiatives happening all the time. Being a long-time client of Personify Health, they look forward to the new product and engagement enhancements each year to build on their best-in-class program.

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