Client at-a-glance
Large medical center with 1,000 beds located in San Antonio.
Opportunity
A large medical center in San Antonio hired a new Cardiologist for an existing medical practice and wanted to quickly and effectively drive appropriate business to the physician.
Solution
The hospital marketing department used an optimized, pre-built query within Activate to find consumers (current patients and non-patients) with a high cardiology risk within a 10-mile radius of the medical practice. The hospital leveraged Personify Health’s predictive modeling and broad data sets, including co-morbidities, self-reported conditions, HRA results, predictive models, lifestyle and behavioral variables, and demographic patterns to help reach their target audience.
The model also included an optimize payer logic to pull only known profitable patients or likely profitable prospects. The final count was 10,029 consumer households. The hospital used the integrated communication tools within Activate to create and deliver a 6”x9” postcard to the targets where the call-to-action was to schedule an appointment via phone or online.
What is a likely profitable prospect?
Individuals who, based on our proven predictive models, are likely to have good insurance or the ability to pay.
Case study context to help you increase patient acquisition
What are Smart Selects?
Personify Health has over 90 optimized, pre-built queries known as Smart Selects. They span all service lines and go deep into specific services—with seven being Cardiology-specific. Built by industry and clinical experts, these queries help ensure the right people are included and, just as importantly, the right people are excluded!
That’s right, take the guesswork out of communicating with someone you shouldn’t because we’ve already thought that through for you. Our service-line-specific exclusion criteria as well as our global DNS (always excluding those that have been discharged to Hospice, as an example) ensure that you truly are reaching the right people, at the right time.
Reaching your target audience
The hospital leveraged Personify Health’s predictive modeling and broad data sets, including co-morbidities, self-reported conditions, HRA results, predictive models, lifestyle and behavioral variables, and demographic patterns to help reach their target audience. For a Cardiology campaign, those can be patients who have been diagnosed with hypertension or prospects who have self-reported obesity or diabetes. In knowing more about this client’s patients AND prospects, we are able to communicate more intelligently and more effectively which means using dollars wisely and driving more ROI.
The model also included an optimized payer logic to pull only known profitable patients or likely profitable prospects. The final count was 10,029 consumer households. The hospital used the integrated communication tools within Activate to create and deliver a 6”x9” postcard to the targets where the call-to-action was to schedule an appointment via phone or online.
About Activate
Built to transform your patient acquisition, engagement, and retention strategies, our health CRM solution features the industry’s richest data and engagement expertise.
Identify and reach high-value prospects and patients with compelling, multichannel campaigns that drive action from preventive care and annual physicals to specialty services like cardiology and orthopedics.
About our proprietary data
Our data is based on SDOH validated data of 275M healthcare consumers, using 800+ variables.
Our insight drives long term behavioral change and meaningful actions. It helps you to understand what people need and what they’ll likely do before they even know it.
- Robust consumer database with 250-trained models
- Predict individual-level needs, risks and receptivity
- Engage individuals in healthy actions and habits
Ready to take your member health and wellbeing program to the next level? Learn more at personifyhealth.com