About the client
This large healthcare organization embarked on a mission to enhance the overall wellbeing of their workforce through the implementation of their benefits program. The challenge they faced—create a culture of health and wellbeing that resonates with their diverse population. The benefits program connects employees with programs and resources to help along their wellbeing journey.
- This healthcare organization is one of the largest not-for-profit, faith-based health systems in the country. They have over 50 hospitals and 1,000 clinics.
- With 120,000+ employees, the benefits program supports their workforce and their families, leading the program to cover around 200,000 lives.
- They provide an assortment of wellness activities both online and offline, including onsite wellness rooms with a Peloton bike, yoga mats, and meditation pillows.
Goal
Revolutionize their approach to employee wellbeing by fostering proactive health management and a positive work culture that increases overall engagement and daily wellbeing.
Solutions
This healthcare organization developed a multifaceted approach in their benefits program to provide caregivers with robust benefits offerings and a wellbeing program model that focuses on four wellbeing pillars: Mind, Body, Spirit, and Financial. Additionally, these pillars are also woven throughout the Personify Health platform to organize all their wellbeing content available to their employees.
The healthcare organization prioritizes program engagement, personalized experience, and social connectivity. Their program boasts a personalized health assessment, Next Step Consults for new hires, enhancing the onboarding process, wellness partners integrated into the Personify Health experience and a range of resources to empower individuals to take control of their health. Their program also utilizes innovative digital tools to enhance accessibility and engagement as well as a personalization engine based on health risks, interests, and demographics.
Results & impact
Outcomes
By increasing program awareness, the health system drives increased member enrollment and engagement. This leads to employee retention and talent attraction, increased productivity, improved quality, safety, and, ultimately, improved patient satisfaction.
- 85% currently enrolled employees (38% higher than benchmark)
- 58% of employees are engaged (13% higher than the industry average)
- 11,111 employees earned their secret Level 5 pin in 2024 and proudly wear them daily.
Thrive Outcomes Award Recipient
Awarded for supporting employees with thoughtful, engaging programming. The health system achieved high sustained engagement—even throughout the pandemic and ongoing retention crisis—and incorporated Personify Health into their new hire onboarding to increase awareness and enrollment. Members have seen notable health improvements and report better benefits awareness largely credited to the cross-promotion of their employee benefits within their wellbeing platform.
Talent Retention and Tenure
- 12% lower turnover rate for engaged employees in our wellbeing program compared to non-engaged employees’ benchmark of 5%. (Personify Health 2023 Annual Review)
- Tenure is an average of 3 years longer in engaged members than non-participants
- Tenure increased 5%-6% higher each year in the past five years for participants while seeing decreased tenure in non-participants
Culture Driver
- 82% of employees have social connections in our program platform (32% higher than benchmark)
- 285k peer-to-peer Shoutouts given via the app
- 2-3% of the health system’s workforce is part of their Wellbeing Champions Network (Best practice is 1% of the workforce)
Health Incentives
- 73% of Incentive-eligible members earned at least a quarter of their annual health incentive
- 75% Of incentives are provided to employees who earn less than $100K annually
Cost Savings
Engagement in the program is highly correlated to lower medical claims costs, higher rates of preventive compliance, and lower rates of morbidity. Program participants’ experience:
- 13% lower medical and pharmacy costs
- 32% less likely to have an inpatient service
- 36% less likely to visit the ER
- 16% more engaged in preventative visits
- 25% more engaged in wellbeing screenings
*Compared to non-participants
Program participants are experiencing 13% lower claim costs than non-participants, are less likely to visit the ER, are less likely to have an inpatient service, are more likely to engage in desired health activities (such as preventive visits and wellbeing screenings), and are experiencing significantly higher tenure year over year than non-engaged.
Future outlook – what’s next?
This large organization has many initiatives happening all the time. Being a long-time client of Personify Health, they look forward to the new product and engagement enhancements each year to build on their best-in-class program.