I consider myself a “behind the scenes” type of person. I like the big picture, and making it all fit and flow. I’m a hard worker with loads of ideas; in my mind, there is no “box.” Admittedly, I am very expressive with no poker face and sometimes no filter. For my position at work, this generally works well.
Like most managers, I sometimes make the mistake of looking for people “like me” when interviewing. In hiring, this is often a mistake. The key to effective recruiting is to hire for the position. Putting someone like me at the front desk would not be a good thing. This position requires a person who is always smiling, no matter what! This person must be calm when things are chaotic and diffuse potential conflicts before they occur. Above all, he/she must be welcoming! On the other hand, the person who works as a biller/coder can be the quiet, shy type. An outgoing personality isn’t needed in this area – only a great deal of focus and attention to detail. As far as clinical staff is concerned, compassion is the most essential trait.
In all positions, a good manager/recruiter must also consider how the candidate will fit in with his/her co-workers. A workforce with a high degree of camaraderie will result in a more cohesive team and will typically work more efficiently as they do not like to let their team members down. Again, the key to effective hiring is to be familiar with the most important aspects and skills of the job for which you are recruiting and hire for that position!